ビーコンリー タワー アパートメンツ

Booking for 12 nights made in July 2024 through Agoda for stay Jan 2025. Booking confirmed by Agoda and Beaconlea. Payment made pre stay through Agoda. Messaged Beaconlea through Agoda messaging system 30 mins prior to boarding international flight from New Zealand to be advised that our booking was cancelled as Beaconlea have no contract/further business with Agoda (noting they are still advertising with Agoda) but we can book directly with Beaconlea for more than twice agreed price. No other option but to confirm and pay given flying internationally, in peak tourist season and no time for other options. And when we arrived tried to charge us a further $10 per night from agreed through Agoda messaging. Entered room without warning. Very disappointed with the whole situation. Feels like the whole interaction was underhanded and Agoda is being used to lure people in, and then cancelling with no notice, backing people into a corner for more money. Would not recommend.

Cancelled my booking on the very same date that I was supposed to check in. I was just 2 minutes from the hotel and I got an email saying that they do not accept Agoda bookings anymore. I booked two months ago perhaps you could have informed us earlier. Perfect way to ruin someone’s vacation

The apartment was fantastic. Very spacious, clean and had a comfortable bed. The views are fabulous. Staff are friendly. It was quiet at night. The kitchen had everything we needed. There are some great restaurants within walking distance.

Sadly we did not find presentation up to the standard promoted or enjoyed by other guests, the operators say it was due to "staff shortages and time pressure". We will not elaborate on the detail as this was passed on to the operators and they say they have addressed the matters with their contractors for the benefit of current and future guests . The rooms are spacious and the balcony offers a large area for viewing.